pRIVACY POLICY
HIGHLAND GROWERS SMS TERMS & CONDITIONS
Last Updated: June 12, 2026
By opting into SMS communications from Highland Growers LLC ("Highland Growers," "we," "us," or "our"), you agree to these SMS Terms & Conditions. Please read them carefully.
1. SMS Program Description
When you opt in to our SMS program through our website, a web form, text message, or another method, you agree to receive SMS messages from Highland Growers.
These messages may include:
• Customer Care Messages – Responses to your inquiries, support requests, and customer service communications.
• Delivery Notifications – Updates regarding order processing, shipping, delivery status, and related notifications.
• Appointment Reminders – Reminders regarding scheduled appointments, consultations, or services.
• Account Notifications – Important information regarding your account, orders, requests, or transactions.
Highland Growers does not send promotional or marketing text messages through this SMS program.
2. Message Frequency
Message frequency will vary depending on your interactions with us, including orders, customer support requests, appointments, and account activity. We strive to send only relevant and necessary communications.
3. Message and Data Rates
Message and data rates may apply based on your mobile carrier plan. Please contact your wireless carrier for details regarding your messaging and data rates.
4. How to Opt Out
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.
You may also request removal by contacting us at
support@highlandgrowers.com.
5. How to Get Help
For assistance, reply HELP to any SMS message or contact us using the information below:
Website: https://highlandgrowers.com
Email:
support@highlandgrowers.com
6. Privacy
Your SMS consent and phone number will not be sold, rented, or shared with third parties or affiliates for marketing purposes.
For additional information regarding how we collect, use, and protect your personal information, please review our Privacy Policy at:
https://highlandgrowers.com/privacy-policy
7. Changes to These Terms
We reserve the right to modify these SMS Terms & Conditions at any time. Any updates will be posted on our website and will become effective upon posting.
8. Contact Us
Highland Growers LLC
Website: https://highlandgrowers.com
Email:
support@highlandgrowers.com
HIGHLAND GROWERS PRIVACY POLICY
Last Updated: June 12, 2026
Highland Growers LLC ("Highland Growers," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.
This Privacy Policy applies to visitors of https://highlandgrowers.com, customers, and individuals who opt in to receive SMS communications from us.
1. Information We Collect
We may collect the following categories of information:
Contact Information
• Name
• Email address
• Phone number
• Mailing address
Account Information
• Username and password
• Account preferences
• Order history
Transaction Information
• Purchase details
• Billing information
• Payment information processed through secure third-party payment processors
Website Usage Information
• IP address
• Browser type
• Device information
• Pages viewed
• Website interactions
• Cookie and analytics data
SMS Consent Information
• Mobile phone number
• Consent records associated with SMS enrollment
Customer Support Information
• Messages, inquiries, feedback, and other information you provide when contacting us
2. How We Use Your Information
We use your personal information for the following purposes:
Providing Products and Services
• Process and fulfill orders
• Deliver products and services
• Manage customer accounts
Customer Communications
• Respond to customer inquiries
• Provide customer support
• Send account notifications
• Send delivery notifications
• Send appointment reminders
• Send service-related communications
Business Operations
• Improve our website, products, and services
• Analyze website usage and customer preferences
• Maintain website functionality and security
Email Communications
• Send information regarding products, services, company updates, or order-related matters when you have opted in to receive such communications
• You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those emails
Legal Compliance
• Comply with legal obligations
• Protect our rights and business interests
• Respond to lawful requests from regulatory authorities
3. SMS Communications
When you provide your mobile phone number and consent to receive SMS messages, Highland Growers may send:
• Customer care messages
• Delivery notifications
• Appointment reminders
• Account notifications
Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance.
SMS consent is not shared with third parties or affiliates for marketing purposes.
4. Information Sharing
We do not sell your personal information.
We may share information with:
Service Providers
Third-party vendors that assist us with:
• Payment processing
• Shipping and fulfillment
• Website hosting
• Technology services
• Customer support
These providers are authorized to use your information only as necessary to perform services on our behalf.
Legal Requirements
We may disclose information when required by law or when necessary to:
• Comply with legal obligations
• Protect our rights
• Prevent fraud or misuse
Business Transfers
In connection with a merger, acquisition, restructuring, or sale of company assets, information may be transferred as part of the transaction.
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
• Improve website functionality
• Understand visitor behavior
• Analyze website performance
You may manage cookie settings through your browser preferences.
6. Your Rights and Choices
You may:
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of information where permitted by law
• Opt out of SMS communications by replying STOP
• Opt out of marketing emails through the unsubscribe link provided in email communications
To submit a privacy-related request, contact us at support@highlandgrowers.com.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we take security seriously, no transmission method or storage system can be guaranteed to be 100% secure.
8.Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.
We encourage users to review the privacy policies of any third-party websites they visit.
9.Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page along with the revised "Last Updated" date.